The balls and/or pins are
invisible!! What's going on!??
You have enabled the shaders
setting in graphics options. Your videocard does
not support shaders, and you will need to go back
into the graphics options menu and turn shaders
off again. You may also wish to try updating
your video drivers to see if this will resolve
the problem. If it does not, you will need to
disable shaders.
How can I increase performance?
If the game is not running
as smoothly as you would like, set the resolution
to 640x480, turn shaders off, turn shadows off,
turn particle effects off and change the color
depth to 16 bit. If the game is still not running
smoothly, please consider updating
your drivers. If the game is now running smoothly,
you may try turning some of these settings back
on or increasing the resolution. Try to only change
one setting at a time; If the performance decreases
after you change it, you will know what caused
it and how to reverse it.
The game doesn't start or
crashes shortly afterwards. What can I do?
This is often caused by using
outdated device drivers for your videocard or
soundcard. We highly recommend updating your device
drivers regularly as this can help eliminate problems
with a lot of software. Please see : Updating
your Video Drivers for more information.
If this does not resolve the
issue, please also try Updating
your Audio Drivers as this can poor drivers
can often stop games initializing correctly.
Another reason you might be
unable to run the game is if you have an old version
of DirectX Installed. All our games require DirectX7
or higher be installed, and 99% of you will already
have that. If you are not sure or if you would
like to install the latest version, please see
: How to
Check and Update DirectX.
If you are playing the demo
version of Kick Shot Pool, it is possible that
we need to make some modifications so that the
game will support your computer. If you have tried
all of the above advice and have not had any success,
please email us with as much information about
the problem and your computer.
The game starts ok, but
it crashes at some point during gameplay. What
can I do?
This is often caused by using
outdated device drivers for your videocard or
soundcard. We highly recommend updating your device
drivers regularly as this can help eliminate problems
with a lot of software. Please see : Updating
your Video Drivers for more information.
Another reason you might be
unable to run the game is if you have an old version
of DirectX Installed. All our games require DirectX7
or higher be installed, and 99% of you will already
have that. If you are not sure or if you would
like to install the latest version, please see
: How to
Check and Update DirectX.
The game works, but it is
slow and the screen update is jerky. How can I
fix this?
This is often caused by using
outdated device drivers for your videocard or
soundcard. We highly recommend updating your device
drivers regularly as this can help eliminate problems
with a lot of software. Please see : Updating
your Video Drivers for more information.
Ensure that you are not running
other programs at the same time as you play the
game. While you may be able to run a software
firewall, antivirus software, instant messenger
software and other background tasks without complications,
we do not support this and recommend that you
close all other programs before starting the game.
If you are not playing a game against an online
opponent over the internet, we recommend that
you should not be connected to the internet while
playing, as this can also interfere with the proper
running of your game.
It is rare, but occasionally,
poor audio drivers can cause games to glitch repeatedly.
If the above issues have not resolved your problem,
please try Updating
your Audio Drivers.
The game plays fine in most
modes, but crashes or hangs when I try to play
against an Internet opponent
We have taken every care and
done exhaustive testing to ensure that the multiplayer
mode works very well on all connections and systems.
We have also ensured that - as far as possible
- you will not have to change any settings to
play against Internet opponents. However, if you
want to host a game and are running a software
firewall, security software or your system is
connected either directly or via a network to
a router or hardware firewall, you will need to
ensure that the game is given permission to play.
The game uses UDP Port 19248 so please follow
the instructions in the manual for your hardware
or software to ensure the port forwarding is enabled
and allows traffic on this port. This is a harmless
port so there are no security risks in allowing
the game to use this port.
If you are playing a multiplayer
game and you are not able to play properly, this
is almost certainly the cause, so please take
time to ensure that you have correctly configured
your software and hardware to allow the game to
use this port. The vendor of the router, firewall,
or security software will be able to help you
with this if you tell them that you need to allow
your game to play on UDP port 19248.
If you are uncertain about
how to configure your hardware / software to allow
the game to use this port, please contact your
system administrator or your hardware vendor for
more information.
Checking
and Installing DirectX
All of our games expect you
to have DirectX 7 or higher installed. 99% of
you will already have version 7 or later installed
and will not need to update. If you are experiencing
difficulties getting the game to run, however,
it is a good idea to update your DirectX version
to the latest, as your videocard drivers may be
optimized to work with recent versions. If you
have an earlier version of DirectX than 7, you
will need to update. The easiest way to do this
is to use Windows Update. If you do not have this
option or would prefer to download it manually,
you may get the latest version of DirectX here.
If you are uncertain which
version of DirectX you have installed, please
Read Our Guide to Finding Your DirectX Version
or use the contact form below and we will provide
you with easy to follow instructions so that you
may check it.
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